Kleen Skin insists upon the highest standards for secure transactions and protection of your Personal Information and privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Kleen Skin is committed to protecting and safeguarding your privacy.
- Collection Of Personally Identifiable Information (PII) And Other Information
Kleen Skin limits itself to collecting information in order to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected by us include, but are not limited to, your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address, and operating system of your computer, and the browser type and version being used by you.
We will not sell, distribute or lease your personal information to any third parties.
We may automatically track certain information about you based on your behavior on our site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
PRIVACY AND COOKIE NOTICE
We collect Personal Information that you provide to us voluntarily and process it for the following purposes (“Purposes”):
- To directly market to you, with your permission;
- To understand and analyze our sales, and your needs and preferences;
- To develop, enhance the market and provide products and services to meet your needs;
- To enable you to participate in promotions and contests;
- To enable you to participate in customer research or focus groups;
- To improve our shops; and,
- To respond to requests or complaints.
- Cards and Banking Information
Kleen Skin does not collect or store your Credit Card or Debit Card data or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.
In order to take advantage of some features of the site, you must register and create a member account which is free of any cost. An online registration form may require you to provide information such as your name, email address, and password.
- Use Of Your Personal Information
We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website.
- How Do We Mutually Benefit From Personal Information?
In case you choose to leave your email address with us we would deliver to you information through emails such as our newsletters, surveys, or other email messages containing product and event information, cosmetics tips, or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users.
If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts containing product and event information, cosmetics tips, or promotions on your mobile phone. Please note that we will never send you any unsolicited text messages on your mobile phone. Kleen Skin does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, cosmetics tips, or promotions on your mobile phone or landline phone.
Communications To Serve You
If you have chosen to provide us with your contact information, we may provide you with service-related announcements by any means, including email, letters concerning the website, or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns, and provide the high level of customer service that Kleen Skin offers its customers.
We may use the personal information you have chosen to give us to provide you with customised service while you use our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/SMS and phone calls.
Special Events, Questionnaires & Surveys
If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. We will retain your information for further recruitment opportunities that may arise unless you tell us that you no longer wish for us to retain your information.
- Links To Other Sites
Occasionally, we may make available a link to a third-party website. These links will let you leave the portal. The linked sites are not under our control and we are not responsible for the privacy practices or the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents.
- Sharing Of Personal Information
We may share personal information with our other corporate entities and affiliates who may use the said information in accordance with this policy to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services, and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. If you have any objection to such sharing then we request you should not provide us with any information.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such a third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
- Transfer Of Data To Other Countries
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all Kleen Skin lists and newsletters, please (the process involved in unsubscribing).
- Policy Change
- Your Comments
We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us a message by writing to us at (email).
- OUR RIGHTS
We may elect to electronically monitor areas of the portal and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, or Merchants.
We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the portal. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.
The Kleen Skin website is not designed for persons under the age of (x age) and we do not knowingly collect personally identifiable information from anyone under the age of (x age). If you are under X years of age, you may browse Kleen Skin, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of X on the website, we will delete the information from our records.
- Your Consent
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
- Accessing and Updating your Data
Customers have a qualified right to access, rectify, delete, or object (to the processing of) your Personal Information stored by us and to receive an account of its use and disclosure. We recommend that all customer requests for access to Personal Information held by Kleen Skin be made in writing, although we will not impose a formal requirement in this regard. However, we may require you to provide us with additional information reasonably necessary for us to satisfy your request.
We chnage the Personal Information contained in our database or elsewhere as required when an individual successfully demonstrates the inaccuracy or incompleteness of the Personal Information. An amendment may involve the correction, deletion or addition of information and notification to a third party to whom the data have been disclosed. However, we may be unable to amend past purchase information or return transaction information.